When asked to update terms and conditions on the app, I didn't pay attention to what Spotify wanted, though it included the word "arbitration."
That's what most people do with contracts, especially the little-money items. I just wanted my old-school Prince song.
It's not until something goes wrong that the fine print gets a read, and it's never good news for the average consumer.
This week, after more than a year since the Consumer Financial Protection Bureau posted a rule change on the Federal Register, the director of the agency announced that companies can no longer use mandatory arbitration clauses to deny groups of people their day in court.
These are those little-noticed passages in contracts that prevent consumers from banding together in class-action lawsuits and, instead, forces them into arbitration.
Although arbitration sounds like a middle-ground and cost-effective solution, it has turned into a David-and-Goliath story in many cases.
A brief history: The journey to arbitration's powerful and controversial position started with the 1925 Federal Arbitration Act, which had a narrow focus on "maritime transactions and contracts." It was expanded to become a private process for companies to enter into arbitration for legally binding resolutions.
The situation was meant for entities of equal bargaining power.
As time went on, businesses started pushing the boundaries on how far to use mandated arbitration, with it really taking off in the 1990s as corporate lawyers sought a way to cut down on class-action lawsuits. Now, these clauses are in hundreds of millions of contracts.
It helps to understand how arbitration works. It's a private process overseen by a mediator - usually a retired judge or attorney - in legal offices to find a solution to a consumer dispute. Parties are commonly barred from talking about what happened.
So it's a pretty secret deal.
The New York Times published a series in fall 2015 outlining the abuses of the clauses and conflicts of interests among mediators, including a case involving Supreme Court Chief Justice John Roberts. Reporters showed how consumers had few options, and court rulings favored arbitration even when those rulings did not pass legal muster.
Tulsa (OK) World Op-Ed: Great Explanation of How Forced Arbitration Has Been Distorted Into an "Get Out of Jail Free" Card for Corporate Crimes Instead of a Tool for Businesses
Any American with a phone or a credit card or a bank account should read this great editorial by a reporter for the Tulsa (Ok) World. Read the complete piece here.
John Gear is a Salem attorney.