I want to add my thanks to J------'s for all your help with resolving the issue regarding the truck she bought. It was clear the entire time we worked with you that you were totally on the same page as we were. Not only did we want our money back but we wanted to put a crimp (if ever-so-small) in this guy's business operations.
You can be sure we will use you in the future, if it ever becomes necessary, and share your competence and compassion with our friends and family.
So, thanks again.