Watch this excellent New York Times report, and then if you really want to understand how corporate America tries to turn real people against each other (the better to fleece them, and keep them from standing up to big corporations), look for the great movie "Hot Coffee" too.
P.S. Click here to make a contribution -- one-time or monthly -- to help make another documentary that helps set the record straight about the civil justice system, the only part of government where real people get to stand toe-to-toe and fight back on level ground with corporations. That's why corporations hate it so much, and why they want to tell you lies, so you'll hate it too.