We are launching a new “Tell YOUR Story” tool that will enable residents, families, ombudsmen, and those who work with them tell their story about nursing home or assisted living care.
The form is available on our website at https://nursinghome411.org/tell-your-story/.
One can fill out the form on the website, download it to fill out on a computer or phone, or print out a hard copy to mail in. All personal identifying information is kept confidential unless the individual provides specific permission otherwise.
Stories about resident care can have an enormous impact on advocacy for better care and dignity. We would appreciate any help you can provide in getting the word out and passing this along!
Other news from LTCCC…
All of these resources are free to use and share. If you would like to sign up for future updates and alerts, please email info@LTCCC.org.
- Dementia Care & Antipsychotic Drugging.
- We have just published the latest antipsychotic drugging rates for all U.S. nursing homes and citations for inappropriate drugging. Sadly, recent data indicate that drugging rates are no longer going down! https://nursinghome411.org/learning-center/dementia-care-antipsychotic-drugging/ [Please note that some facilities with a low resident population are not included in these data.]
- Safe Staffing.
- We recently published the staffing levels for all U.S. nursing homes in easy-to-use files. Staffing is critical to quality, yet too many nursing homes have insufficient staffing. For the first time, these files include city and county information, to make searching for your nursing home, or those in your community, even easier. https://nursinghome411.org/nursing-home-data-information/staffing/
- Resident & Family Councils.
- We have issued a new Issue Alert on family and resident council rights, https://nursinghome411.org/ltccc-issue-alert-resident-family-councils/ and have launched our new Family & Ombudsman Resource Center, https://nursinghome411.org/families-ombudsmen/.
- Webinars on Quality of Care & Resident-Centered Advocacy.
- Please join us for our next free “lunch-and-learn” program on November 20 at 1pm Eastern. Topic: Making Your Voice Heard in the Nursing Home… and Beyond. https://nursinghome411.org/upcoming-webinars-nursing-home-care-resident-centered-advocacy/
- New Report on Assisted Living: Promising Policies and Practices. https://nursinghome411.org/ltccc-report-assisted-living-promising-policies-and-practices/
Sincerely yours, Richard
Richard J. Mollot, Executive Director
The Long Term Care Community Coalition
One Penn Plaza, Suite 6252
New York, NY 10119
Ohio consumer attorney ensures that, even if the Trump Administration hides huge consumer complaints database, you can still access it
Mick Mulvaney is the Darth Vader of the Trump Administration when it comes to hating real people and worshiping at the feet of his Emperors, the corporate masters who own him. Mulvaney hates the very idea of a Consumer Financial Protection Bureau that a bought and sold Congress cannot neuter because it is funded independently like the Federal Reserve and EVERY OTHER financial agency.
Mulvaney wants to make CFPB like the FCC and FTC and all the other agencies that have been totally neutered and rendered impotent by a Congress in hock to campaign contributors who crack the whip and watch their minions jump.
A consumer attorney in Ohio isn't having any of this, and has put the entire CFPB consumer complaints database online outside the CFPB's control, and promises to keep it updated -- so even as Mulvaney tries to hide the complaints, this new database will ensure that real people will be able to access it.
DannLaw launches "Scoundrels, Scams and Cheats" database to ensure public access to CFPB consumer complaint reports
A big problem for consumers is that the businesses that cause you problems are also the ones who wind up controlling all the contacts you have with them, and they like to do so in ways that make it hard for you to later prove that they told you A, B, or C when they claim to have told you X, Y, and Z.
Here's a suggested template for taking notes during and after phone calls with any business (a bank, a credit card servicer, a billing department, a mortgage lender, etc.). It's not a guarantee that you won't have problems, but it would sure help a lot if the company trying to screw you wasn't the only one with records of all your contacts.
1. On _________ (date) at about _________(time), (I called [company]/[company] called me) and I spoke with a representative of [company] who identified (him/her)self as __________________(name), ID number _____________. The number (I called/was called from) was __________________.
2. During the call, I expressed my concerns about account number _________________________ specifically concerning
a. (first concern) __________________
b. (second concern) __________________
(and so on -- as many different topics as you discuss)
3. About these concerns, ___________________ (company rep. name) told me that
a. (what they said) ___________________________
b. (what they said) ___________________________
(and so on -- as many different topics as you discuss)
4. (company rep. name) told me that :
a. (first one) I (should/must) do this: ___________________ no later than (time/date) _____________________
b. (second one) I (should/must) do this: ___________________
no later than (date) _________________________
5. I am sending you these call notes for your review and confirmation so that we may rely on them later.
Please review these notes and advise me immediately, by email to (address), with followup by US Mail to (address), if [company] believes there are any discrepancies between these notes and [company] call records.
ADRC is a FREE service to help people learn about public and privately paid options to address aging or disability needs, or to help families and caregivers. Anyone in Oregon can use the service for themselves or their families.
I make my reference library on nonprofit governance and fundraising available for free loan to nonprofit boards and executives -- click the image above to go to my library catalog, where you can browse the many titles (look for the tags that interest you to sort through the 300+ titles; you can start with fundraising and nonprofits).
Oregon Adds Statewide Abuse Reporting Line:
Today we are happy to announce that Oregon has added another option for reporting suspected abuse of children and vulnerable adults. All our regular local hotline and reporting numbers will continue to take reports as usual, but we have added a single statewide number that provides another way to make these important reports. Oregon's abuse reporting hotline for children and adults, (855) 503-SAFE [855-503-7233], is up and running, and it provides callers with the ability to report suspected child abuse, elder abuse, abuse of people with physical or developmental disabilities, and abuse of people with mental illness or those experiencing a mental health crisis.
Callers will be directed that if the report is an emergency requiring immediate attention, to hang up and dial 911. If it is not an emergency, then callers will work through a simple phone tree to ensure their report gets to the right place for response, based on zip code and characteristics of the person they are calling about. Calls can be answered in English or Spanish. Once the calls are routed through the phone tree, they will be directed to local DHS or county offices for Child Protective Services and Adult Protective Services, County Developmental Disability Programs (CDDP) or County Mental Health Programs (CMHP) for response. Not all areas of the state will have a live person to take reports after hours, and some locations will provide voicemail reporting options.
All local hotline and reporting numbers will continue to take reports as usual, and the new line adds a single call option for those who want to use it. Oregon's abuse reporting hotline for children and adults is the result of two legislative workgroups, one on child welfare and one on elder abuse, which recommended a single hotline option to simplify reporting for Oregonians who are not familiar with the abuse reporting process. Mandatory reporters are often well aware of local reporting and hotlines and are responsible for most of the reports we receive. Citizens who may only make one or two calls in their lifetimes can be overwhelmed by the seeming complexity of agencies and numbers from which to choose.
(855) 503-SAFE [855-503-7233] will solve that problem by providing a single phone number anyone can call from any community in Oregon!
I maintain an extensive collection of resources to assist me in my practice, which nearly all consists of working to help consumers, elders, employees, and nonprofits. Rather than have these valuable resources sit idly, I make them available to nonprofit boards and executives in the Salem area. To check out my collection, go here, and search on items tagged with "nonprofits" to winnow down the collection to those helpful for nonprofit leaders.
John Gear is a Salem attorney in solo practice