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PayPal wants to make your life a living hell, just give them a cellphone number

10/31/2012

2 Comments

 
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Bad enough that PayPal is trying to deny you your right to a day in court with a binding mandatory arbitration clause that you must send them a SNAIL-MAIL letter to opt out of.  (How's that for showing their intentions --- the online money service apparently believes we should go back to snail mail sometimes!)

Read all about that part here
:


http://www.nextavenue.org/blog/paypal-gets-sneaky-what-you-need-know-about-new-fine-print

But, wait, there's more!  In fact, there's another part that may be even worse -- after all, not that many people get into disputes with PayPal; but there are MILLIONS of Americans who are harassed by bottom-feeding debt collectors, whose track record in terms of making mistakes and harassing people who don't even have the same name as the real debtors (and harassing people who have paid the debts, etc.).  Now PayPal wants to help these debt collectors make your life hell by slipping in a consent where you give your OK for PayPal to "share" your mobile phone number with those debt collectors and for those debt collectors to call your cellphone using robodialers.

Note what a vicious hidden trap this is:   a mice-type consent in a form that most people aren't going to read, letting them give your mobile phone number to debt collectors and robo-dialers.  Without your consent, this is illegal under the Telephone Consumer Protection Act.  Why should PayPal be hiding this language in their agreement for the benefit of debt collectors?  Here's the offending language (bold added):

  • By providing PayPal a telephone number (including a mobile telephone number), you agree to receive autodialed and prerecorded message calls at that number. The ways in which you provide us a telephone number include, but are not limited to, providing a telephone number at Account opening, adding a telephone number to your Account at a later time, providing it to one of our employees, or by contacting us from that phone number. If a telephone number provided to us is a mobile telephone number, you consent to receive SMS or text messages at that number. We won’t share your phone number with non-affiliated third parties for their purposes without your consent, but may share your phone numbers with our Family of Companies or with our service providers, such as billing or collections companies, who may contact you using autodialed or prerecorded message calls or text messages. Standard telephone minute and text charges may apply if we contact you.     

Anyone who gives consent to let any debt collector in the universe call their cell phone is asking for a lifetime sentence to debt collections hell -- and not owing a debt is not necessarily a reason for debt collectors not to harass you.

The picture above is an opt-out letter for the arbitration piece of this abomination, but the only way to avoid this hidden vicious consent to enter debt collections hell is NOT TO GIVE PAYPAL A MOBILE PHONE NUMBER.  (Or any other number, really.)



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2 Comments
Lennie Johnson
9/5/2016 06:25:40 pm

I used to be able to send money via paypal with just my login information and the recipients email address. Today when I tried to do that I found that they insisted on "confirming my identity" by phone call - in other words, refusing to complete the transaction without a cell phone number. The number they have on file for me is my landline and I did not receive their call ... so apparently they are not interested in confirming my identity by phone unless I am using a cell phone. I am furious. I will indeed return to using snail mail to send a check - no more Paypal for me.

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Chris
8/22/2017 11:28:51 am

So I've been trying to log into my PayPal account with a new device and I can't without giving them a phone number that they can either call me or text me a code. Which is odd because every other site I’ve ever used gives you two choices in case you don’t have access to a phone. With this PayPal “security step” It doesn't matter whether the phone number is already associated with your account. The only thing that matters is that the PayPal account holders name matches the name on the phone Carriers account for the phone number you provide. Which will never work for me because I use a shared company account with 100s of other employees. So when I type in my number it says “name on account does not match name on PayPal account. When I called PayPal customer service they actually asked me to call up my carrier and make my name the primary name on the account. First off, my company would never do this, and for good reason. Second, I would never approach my companies accounting department with something as stupid as this.
This is obviously not for security purposes this is strictly so they can pass your number on to 3rd party debt collectors. Why else would having a phone number be the only way to “secure your account”.
I thought, well this is annoying. I guess I’ll just have to use the original device I always use to login. So, I went to my computer at home. I logged in no problem. Then as soon as I tried to make a transaction on the device I’ve always used they asked me to confirm with a phone number calling it an “extra security” step. BS!
I can open up a PayPal account using my CC and a bank account, associate several phone numbers with it confirm those numbers, create several security questions. But now, in order to do anything else the ONLY way to confirm my identity for “security” reasons is to give them a phone number whose account holder name matches the PayPal account. I can’t use the security questions I created, I can’t use either of the 2 phone numbers I already associated and confirmed with PayPal, and I can’t use my email I confirmed with PayPal. None of those are options, this is the ONLY method to ensure it’s me. BS! I’m done using PayPal.

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