Now Hear This! Resources Added to Useful Links

Filing Consumer Complaints for Mortgage Problems, Auto Fraud and More

Keep this list handy so you’ll know who to turn to when it comes time to register a complaint related to a shoddy consumer product or practice.

Note that some agencies offer direct assistance to resolve complaints while others track information for use by law enforcement officials. Also, for all online complaints registered with the CFPB, the bureau will forward your client’s complaint to the company, issue a tracking number, and keep you or you updated regarding the status.

Auto Loans or Other Consumer Loan Complaints (other than mortgage and student loan problems)

    Consumer Financial Protection Bureau (CFPB)

Auto Dealer Complaints    FTC Complaint Assistant

Bank Account or Bank-Related Service Complaints
Consumer Financial Protection Bureau (CFPB)

Credit Card Complaints
Consumer Financial Protection Bureau (CFPB)

Mortgage Complaints

• Consumer Financial Protection Bureau (CFPB)
  
  
• Office of Mortgage Settlement Oversight to report client problems related to the 2012 Attorney Generals settlement with large bank servicers (Ally, Bank of America, Citibank, JP Morgan Chase, and Wells Fargo). Note that this form is only for advocates acting on behalf of clients.

Student Loan Complaints
Consumer Financial Protection Bureau (CFPB)

Other Consumer Fraud & Scams

• Federal Trade Commission Portal includes links for general consumer complaints, military service members’ consumer problems, and cross-border complaints. (Complaints are entered into a secure online database used by civil and criminal law enforcement agencies.)
  
  
• Consumer Complaints in Oregon: 
  OR Attorney General Office Consumer Protection & Financial Fraud Section
  

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