Since 1995, the Department of Health and Human Services’ Office of the Inspector General has published warnings and reports outlining the misuse of the hospice benefit. Last year, it listed hospice fraud as the government’s top area for criminal recoveries, after the pharmaceutical and home health sectors. “It’s an open secret that hospice is one of the poster children for fraud and abuse in Medicare,” said David Grabowski, a health policy professor at Harvard who serves on MedPac, the federal advisory panel on Medicare spending.

Some hospices boost profits by signing people up regardless of whether they are dying. Marketers present the program as free home health care or steal personal information to enroll “phantom patients.” Others target assisted living facilities and nursing home residents whose life expectancy exceeds six months.

This guide can help you research your hospice provider and spot common signs of hospice fraud. It is adapted from the Senior Medicare Patrol National Resource Center, a grantee of the Administration for Community Living at HHS, that assists Medicare beneficiaries, families and their caregivers to prevent, detect and report health care fraud, errors and abuse.

Click Read the rest to see the whole thing

Recently, my truck was stolen, forcing me to get some new wheels. And, for the first time in my life, I've been looking to buy a new car. The process has involved hours of searching. Painful haggling. And encounters with many dealerships that, quite frankly, have been downright duplicitous. The whole thing has been kind of a nightmare.

Cars are, of course, expensive, especially with the supply chain fiasco creating shortages. But it's more than that. Shopping for cars is not like shopping for most other products. Unlike, say, computers or refrigerators, cars are typically not sold for one standard price. Ten people could go into a dealership and each pay a wildly different amount to buy the same exact vehicle.

Economists call this sort of pricing strategy "price discrimination." That's when, instead of charging everyone the same price, sellers charge people different prices based on their willingness to pay. In simpler terms, it means that the seller milks as much money as they can out of you. Not all dealerships engage in this pricing strategy, but many do it aggressively, often with snake oil-style salesmanship, deceptive marketing tactics, hidden fees, and overpriced add-ons, like floor mats, alarm systems, or anti-rust undercoating. Some consumers call the outfits that employ these tactics "stealerships." . . .

See the rest here.

If you are having trouble sleeping one night but don’t mind a possible nightmare of being crushed by a multi-billion dollar corporation, you can read Experian’s Terms of Use Agreement here:
 https://www.experian.com/help/terms-and-conditions.html

So to reiterate – if you have a problem with Experian, you would have to air your grievances in arbitration, not any court. If you are not familiar with arbitration, you can think of it as a fake court that has been found to be very unfair in favor of businesses (who pay them). If you’re interested, you can learn more about how unfair forced arbitration is here https://www.consumeradvocates.org/for-consumers/arbitration/ or here
https://www.citizen.org/article/mandatory-arbitration-clauses-are-discriminatory-and-unfair/

This should beg the questions: Why is Experian so worried about you suing them in court? Why are they so worried about class actions? And wait… are they luring you to click through this “agreement” with the promise of a higher credit score? Yes, they are. In exchange for a higher credit score, you have to promise to never sue them in court.

And if you’re wondering whether Experian ever goes so far as to enforce their forced arbitration clauses; yes, they do . . .

Used-Car Certifications Often Not Meaningful
by Anthony Giorgianni
Last updated May 2022

Dealers promise rigorously inspected rides and peace-of-mind warranties, but we found some consumers get rebuilt wrecks and even a former crash-test vehicle.

Most used-car shoppers find the process a stressful ordeal filled with possible perils. They worry they’ll end up with an unreliable vehicle, and they don’t feel comfortable dealing with car salespeople: A 2022 Gallup poll found them to be the second-most-hated profession in the U.S.; only lobbyists fared worse. Worst of all, supply-chain problems for new-car factories have created a surge in demand for used ones—during the first quarter of 2022, average prices for secondhand rides were up 35 percent compared to the previous 12 months. Competition is so stiff that many used cars are purchased sight unseen by desperate buyers.

To reassure used-car buyers worried about getting stuck with a lemon, manufacturers in the 1990s began offering “certified” used cars. They’re marketed as the crème de la crème of the secondhand auto world and even come with manufacturer-backed warranties.


But our research uncovered that certified labels don’t guarantee vehicles won’t have serious hidden mechanical or structural problems. We were astonished by some of the flaws we discovered, many that should have been noticed during promised inspections. We also found certified cars that were totaled wrecks that were rebuilt and resold, and even an SUV previously owned by the government and used in crash tests.


Because manufacturers count on their dealers to conduct the promised inspections needed to certify vehicles, certification labels are only as reliable as the diligence of the dealerships and their mechanics in doing the screening tasks and fixing any problems they find. And our research indicates they’re not always diligent. . . .

(Read the whole thing at https://www.checkbook.org/puget-sound-area/used-car-certifications-often-not-meaningful/)

Today, the New York State legislature passed an electronics Right to Repair bill: As of mid 2023, manufacturers who sell “digital electronic products” in New York will have to make parts, tools, information, and software available to consumers and independent repair shops. We still await a final signing by the governor, but advocates don’t expect a challenge. . . .

For independent repair shops, this news is huge: Independent shops will finally be able to compete with manufacturers, resisting the repair market consolidation manufacturers have created by restricting access to parts and tools. In a recent California survey, 59% of independent repair shops said they might have to close their doors without the passage of Right to Repair. 

For the rest of us, the passage of this bill means that repairs should become less expensive and more comprehensive: People who want to fix their own stuff can. And your repair experience should improve even if you’re intimidated by the thought of cracking open your laptop or phone (Don’t be! You’ve got this! We can help!). Where before, manufacturers could push consumers to use manufacturer-authorized shops, now they’ll have to compete. Independent repair shops are often able to do repairs the manufacturer told a customer were impossible. Every day, microsolderers like Jessa Jones’s crack team of former stay-at-home moms breathe life back into devices authorized repair shops had written off as dead.   
Gay Gordon-Byrne, Executive Director of the Repair Association, said, “Every consumer in New York is going to benefit from this landmark legislation. We’ll all be able to fix the stuff we like,  stop being forced to buy new things we don’t want, and make it possible for the secondary market to provide high quality options for reuse.”
This bill covers most products containing electronics, but has some notable carve outs. It does not include motor vehicles (these are already handled by a national Right to Repair agreement between the automakers and the aftermarket), home appliances, medical devices, public safety communications equipment like police radios, agricultural equipment, and off-road equipment. We expect to see future legislation address these sectors.

How to opt out of Venmo’s new arbitration clause

Keep your rights to class action
By Barbara Krasnoff  Apr 25, 2022, 2:52pm EDT

. . .  We’ll tell you how you can opt out — but first, a little info about arbitration clauses.
Arbitration clauses have become extremely popular in agreements between companies and consumers. (For example, here’s a 2019 article explaining how to opt out of the arbitration clause that emerged when Apple added a credit card.)

It’s not surprising. When you agree to arbitration, you are basically putting most of the advantages in the company’s court.

For example, most arbitration clauses deny you the opportunity to become part of a class action suit or to individually sue the company. Instead, an arbitrator (often chosen by the company) reviews the case and then makes a ruling that cannot be appealed.


MOST ARBITRATION CLAUSES DENY YOU THE OPPORTUNITY TO BECOME PART OF A CLASS ACTION SUIT

And, in fact, this is exactly what the arbitration clause that Venmo is adding is meant to do.

. . .

here’s the short version of what you need to do:

• 
  
• Download and print out the Venmo Opt-Out Notice Form
  
• Fill out the entire form
  
• Mail it (yes, the kind of mail with an envelope and a stamp) to:
  

PayPal, Inc.
Attn: Litigation Department
Re: Venmo Opt-Out Notice
2211 North First Street
San Jose, CA 95131


1) .... if you accepted the user agreement for the first time on or after May 23rd, 2022, then your form has to be postmarked up to 30 days after that date.

If you’ve been a Venmo member for longer, you have until June 22nd, 2022.

2) ... Send it so it can be traced or, even better, so somebody has to sign for it.

This will cost more, but if you foresee yourself possibly needing to take Venmo to court anytime in the future (especially if you plan to use the service extensively), then it pays to be sure.

Experts say that CR’s analysis suggests a broad problem with the way car loans are arranged in this country: Dealers and lenders may be setting interest rates based not only on risk—standard loan underwriting practice—but also on what they think they can get away with. Studies show that many borrowers don’t know they should, or even can, negotiate the terms of a loan, or shop around for other offers. 

Discrimination could be part of it, too. Other research suggests that people of color are more likely to be offered high-interest car loans, even when they have similar or even better credit than whites. But unlike federal data provided on mortgages, the data CR analyzed did not include any information on the borrowers’ race, age, or sex.

The auto lending industry also operates in a regulatory morass. Many states have confusing and contradictory laws regarding how high rates can be set, according to interviews with regulators in all 50 states and the District of Columbia. At the federal level, the Consumer Financial Protection Bureau has limited oversight of auto lenders. 
Those who do get stuck with expensive car loans can face serious repercussions. 

Why You Should Never Use Your Debit Card

Scammers are everywhere, and debit cards leave your business exposed. . . .

Skimmers are a popular way for thieves to steal card numbers from gas pumps, ATMs and other machines that accept credit and debit cards. The skimmer is slipped into the card reader slot and once connected, it can not only steal the card number but also PINs and zip codes as they're entered. They're pretty tough to detect, and once a number and PIN is stolen it can be used to create counterfeit cards, make purchases over the phone and carry out other forms of identity theft, like setting up other accounts or loans in your name. . . .

The reason why Abagnale and most IT experts I know avoid debit cards deals with cash flow. If a fraudster can compromise a debit card, that person can access your cash. He or she can drain you and your company's bank account. And then you're stuck chasing. If a criminal makes unauthorized use of your credit card, your cash is still in your account.

In either case, according to the Federal Trade Commission, your liability would be no more than $500 — and more than likely considerably less — depending on when you report the theft. . . .

Read the full article from Entrepreneur magazine here: https://apple.news/Am9EeoNQVTteiFykHKUvs9g

The author of this piece says "almost never" -- I will go further and say that should be "never" for consumers.

That is, unless you are a professional auto rebuilder, stay far away from salvage title/rebuilt title cars and trucks, period. 

They will be nothing but grief for you.

Why You Should Almost Never Buy a Salvage or Rebuilt Title Car
While a salvage or rebuilt title doesn’t necessarily mean the car is a death trap, the bad usually outweighs the good.

It may be tempting to buy a car with a rebuilt title because of its low price point, but what’s tricky is you don’t always know the extent of the damage that gave it a salvage title to begin with. 


“It’s very hard to determine if a car is back to pre-accident condition,” says Jack Gillis, executive director of the Consumer Federation of America. “I recommend just staying away from those types of vehicles.” 

Sometimes a rebuilt car can look shiny and new on the outside, but still have some serious internal problems. Flood damage is a prime example of this. Cars that have been damaged in a flood are especially dangerous to drive because it can take months or even years before the water corrodes the electric and mechanical systems. You should always ask an experienced mechanic to inspect a rebuilt car before deciding to make the purchase, but even then, it’s a risky move. 

“If a vehicle was in a flood, you can’t fix it. It’s not rebuildable. If it was wrecked so badly that it was salvaged, chances are the frame or unit body was compromised,” says Shahan. “So if you’re in a subsequent collision, it’s not going to give you anywhere near the same protection that you would’ve gotten if it was an undamaged car.” . . .

Much more at link here.

Please Help Consumers Like You --
Check Your Credit Report for Errors and Let Consumer Reports Know What You Find

Dear friends and allies,

The National Consumer Law Center is partnering with Consumer Reports to finally hold powerful credit reporting agencies accountable for errors, and we need your help.


At least one in four of us probably has an error in our credit report. And the COVID-19 financial crisis has made that bad situation even worse. So what’s the big deal about a little mistake on your credit report? It can cost you serious money. Getting a credit card, renting or buying a home — even landing a new job — can all hinge on the accuracy of your credit report.


Can you check your credit report for errors, and let Consumer Reports know what you find? 

You’ll be a key part of a groundbreaking Consumer Reports’ people-powered research project, where thousands of consumers like you use their credit report to finally hold these powerful credit agencies accountable!

CLICK HERE TO GO TO Check Your Credit Report


 We’ve made it super easy for you to do. Click the link and you’ll be taken to a page where we show you how to check your credit report for FREE. When you do, be on the lookout for basic mistakes such as a name misspelling or wrong address, to bigger mistakes like late payments that weren’t late, or even someone else’s debt on your account.
Checking your credit report is critical for your financial future. In one case, a couple almost lost out on a home mortgage because the husband’s birth date was off by one digit. Another consumer told us a ticket he got while driving a rental car was sent to the wrong address, causing it to go into collections and knocking 80 points off his excellent credit score.


Checking your report also will help us reform how the major credit reporting companies — Equifax, Experian, and TransUnion — do business. Already we know that people with monthly student loans postponed under the COVID-relief package are seeing missed payments on their credit reports, a clear violation of the law. Yet it’s almost impossible for them to get those damaging delinquent payments removed.


Check your credit report for FREE here. It will help you, and help us, make sure no one’s finances are wrecked by the credit agencies mistakes!


The more people who tell us what problems they find, the better armed we are to take on the credit bureaus. Please share this with friends and family so they get the reminder to check their credit reports, too!

Chi Chi Wu
Staff Attorney
National Consumer Law Center

State issues grace period order for insurance deadlines

Salem – The Oregon Department of Consumer and Business Services issued a temporary emergency order today in response to the COVID-19 outbreak. It requires all insurance companies to extend grace periods for premium payments, postpone policy cancellations and nonrenewals, and extend deadlines for reporting claims.

The COVID-19 outbreak has caused widespread business closures, job losses, and social distancing measures. This severe disruption to business in the state includes some Oregonians’ ability to make insurance premium payments, report claims, and communicate with their insurance companies.

“During this crisis, we must all do our best to help Oregonians focus on staying healthy, care for their families, and prevent the spread of the coronavirus,” said Andrew Stolfi, insurance commissioner. “Many of our insurers have already stepped up and done the right thing. This order will ensure every Oregonian who needs it has relief from these insurance policy terms, giving them a measure of security and stability.”

Insurance companies must take steps immediately to do the following until the order is no longer in effect:

• Institute a grace period for premium payments on all insurance policies issued in the state
• Suspend all cancellations and nonrenewals for active insurance policies
• Extend all deadlines for consumers to report claims and communicate about claims
• Provide consumers the ability to make premium payments and report claims while maintaining safe social distancing standards

The order is effective immediately, and will be in force through at least April 23. If necessary, the department may extend the duration of this temporary order.

If Oregonians have questions or concerns about their insurance company or agent, they can contact the department’s advocacy team at 888-877-4894 (toll free) or visit dfr.oregon.gov for more information or to file a complaint.

For insurance and financial services information related to COVID-19, visit the department’s website:
https://dfr.oregon.gov/insure/health/understand/Pages/coronavirus.aspx. 

There are no “quick fixes” to clean up your credit

June 24, 2019
by Lisa Lake, Consumer Education Specialist, FTC

If you’re trying to clean up your credit, you’ll come across plenty of companies offering an easy fix. But any company promising instant results for a price is likely a scam.

The FTC says Grand Teton is one of those companies. In its lawsuit, the FTC says Grand Teton tricked people into paying hundreds – even thousands – of dollars for so-called credit repair services.

Through websites, sales calls, convincing emails, and text messages, the company allegedly promised to boost credit scores by removing all negative items, among other things, from customers’ credit reports – and also boost scores by adding the customer as an authorized user on other people’s credit cards. But people who signed up with Grand Teton didn’t see a significant change in their credit scores, despite paying hefty (and illegal) up-front fees. And, if consumers complained or tried to get their money back from their bank, Grand Teton allegedly threatened to slap them with lawsuits.

Here’s the thing about credit repair: there’s rarely an instant fix. To clean up your credit and protect yourself from credit scams:

• Get a free copy of your credit report (from AnnualCreditReport.com). Review it carefully. Do you recognize all the accounts listed?
  
• If you find mistakes, contact the credit bureau and the business that reported the information. They must delete inaccurate or incomplete information. You don’t have to pay anyone to do this for you – you can dispute inaccurate items on your credit report yourself, for free. There’s nothing a company could do for you that you couldn’t do yourself.
  
• Only time can correct negative, accurate information on your credit report. You can rebuild your credit by paying your bills on time, paying off debt and not creating new debt.

If you need help cleaning up your credit:

• Contact a legitimate credit counseling organization. Good credit counselors review your whole financial situation before they make a plan. They won’t promise to fix all your problems or ask you to pay in advance.
  
• Learn how to spot a credit repair scam.
  
• ? Does the company ask for money up front?
  
• ? Did they say not to contact the credit bureaus yourself?
  
• ? Did they tell you to dispute accurate information on your credit report?
  
• If you said “yes” to any of those, stop right there. You’re probably dealing with a scam.
  

Learn more about cleaning up your credit history. And, if you know about a credit repair scam, report it to the FTC.