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A suggested template for when you are fighting with a business on the phone

9/27/2014

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A big problem for consumers is that the businesses that cause you problems are also the ones who wind up controlling all the contacts you have with them, and they like to do so in ways that make it hard for you to later prove that they told you A, B, or C when they claim to have told you X, Y, and Z.

Here's a suggested template for taking notes during and after phone calls with any business (a bank, a credit card servicer, a billing department, a mortgage lender, etc.).  It's not a guarantee that you won't have problems, but it would sure help a lot if the company trying to screw you wasn't the only one with records of all your contacts.


1. On _________ (date) at about _________(time), (I called [company]/[company] called me) and I spoke with a representative of [company] who identified (him/her)self as __________________(name), ID number _____________. The number (I called/was called from) was __________________.

2. During the call, I expressed my concerns about account number _________________________  specifically concerning

a. (first concern) __________________

b. (second concern) __________________

(and so on -- as many different topics as you discuss)

3. About these concerns, ___________________ (company rep. name) told me that

a. (what they said) ___________________________

b. (what they said) ___________________________


(and so on -- as many different topics as you discuss)

4. (company rep. name) told me that :

a. (first one) I (should/must) do this: ___________________ no later than (time/date) _____________________

b. (second one) I (should/must) do this: ___________________
no later than (date) _________________________

etc.

5. I am sending you these call notes for your review and confirmation so that we may rely on them later.
 
Please review these notes and advise me immediately, by email to (address), with followup by US Mail to (address), if [company] believes there are any discrepancies between these notes and [company] call records.

Thank you,

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John Gear Law celebrates 4th Birthday - Thanks to you

9/1/2014

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Today marks John Gear Law Office's fourth birthday.

I am very grateful to all the clients who have trusted me with their problems and given me the opportunity to help them find solutions. Thanks to your trust and confidence, I have been able to meet my primary practice goal: Making a modest living with a "values-based Oregon law practice" -- where "values-based" means I don't represent the folks trying to take advantage of others, my clients are the ones wronged by those who do.

It's not the easiest area of law and it's definitely not the most lucrative, but I think it's the most satisfying. As the Mrs. works towards her M. Div. and ordination as a minister, I am able to have a practice that reflects, rather than conflicts with, the values of a ministry.


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Pretty good guidance on buying a new car and trading yours in

8/18/2014

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Two very good articles with lots of sound advice for helping you avoid the salesman over there on the left.

How to Buy A Car (LA TIMES) 
   
How to Trade a Car (LA Times)


And if you are thinking about a used car, this next LA Times link is a MUST READ:
How to know if your car was recalled but not fixed.

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Tell your Congresscritter: Don't Let Corporations Endanger Our Health and Safety with Secrecy Deals!

8/5/2014

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We shouldn't let giant corporations keep hiding what they know about defective products when they settle lawsuits!

And there's a way to stop them -- i
t's called the Sunshine in Litigation Act, introduced in Congress by Sens. Blumenthal and Lindsey Graham, R-S.C., and Rep. Jerrold Nadler, D-N.Y.

The bill would require judges to consider the impact on public health and safety before deciding whether to approve secret settlements.

With rare exceptions, sealing records "relevant to the protection of public health or safety" would be prohibited under the bill.

It passed the Senate Judiciary Committee with bipartisan support in 2011.
http://www.courant.com/news/opinion/op_ed/hc-op-blumenthal-sunshine-in-litigation-act-20140804,0,606730.story

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Why I do this work: A letter from a client's mom

6/25/2014

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Hi John,

I want to add my thanks to J------'s for all your help with resolving the issue regarding the truck she bought.  It was clear the entire time we worked with you that you were totally on the same page as we were.  Not only did we want our money back but we wanted to put a crimp (if ever-so-small) in this guy's business operations.

You can be sure we will use you in the future, if it ever becomes necessary, and share your competence and compassion with our friends and family.

So, thanks again.

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Why you need to call the police if your caregiver or employee steals from you

4/8/2014

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I just had a call from a very nice person who needs caregivers around-the-clock, 365 days a year. One of these caregivers recently stole money from from my friend. My friend said it happened about six weeks ago, and that the person was no longer serving as a caregiver, so she was just going to let it go.

I had to explain to her why it was so important that she call the police:

B
ecause other people looking to hire caregivers are going to look at the home-care workers' registry and look at the results of the criminal background checks, and if she doesn't file a police report about the theft, this caregiver will appear to have both a lot of experience and no problems in her background.

My friend felt uncomfortable; the caregiver is young, and my friend doesn't see herself as vindictive. Basically, she does not want to get the other person in trouble.

But of course, it's not my friend who is responsible for the trouble — the thief did that. My friend needs to report to protect others from this person and ultimately to protect herself by making sure that the system for background checks is reliable and complete. Someone who will steal from a disabled person getting 24 hour care is not someone who should be able to find work as a caregiver for other vulnerable people.

So you're not being kind by overlooking abuse or thefts like this. Consider what you're doing to the person's next victim.

My friend was a
lso concerned that, because it would be her word against the caregiver's, she would not be able to prove that the theft occurred. I made two points about that:

  1. one, it's not her problem to prove the case. That is a job of the police and the district attorney, not the crime victim.

  2. Second, it turns out that the circumstances of the theft and what was stolen  means that it is highly likely that the stolen property was fenced nearby, and it will be very memorable to whomever ended up with it -- meaning that it won't be that hard to prove that it was the stolen property in question.

Besides, punishing the thief isn't the issue here, or is at least not the main issue. The main issue is making sure that a person who preys on vulnerable people can't do so invisibly.

The situation is the same with nonprofits. Many times when nonprofits are ripped off, the tendency among the members as to keep it quiet and not make a big fuss about it. It's also very appealing for the board to say that they were partially at fault for allowing the thief to rip them off, and therefore they don't want the bad publicity to their organization etc. etc. The big problem with this logic is the same as in my friend's case: when crime victims don't report crimes, the criminals are allowed to find new victims and victimize them, because they have no reason to know about the person's past.

So, uncomfortable as it is, if someone rips you off, don't make it your job to help them cover it up. If someone abuses you or steals from you, whether you are an individual or as part of an organization, call the police. Let the police and the court system make the decisions on prosecution and any punishment that might occur if warranted.

Bottom line: don't help criminals victimize other people by failing to report past crimes.

UPDATE: A helpful assistant attorney general points out:
"Great points, John. You might also tell your friend and others that they can call the Medicaid Fraud Unit at the Oregon Department of Justice if the care occurs at home and the provider is paid by the State, or if the theft or financial exploitation occurred in a Medicaid-funded facility [note that nearly all nursing homes and assisted living facilities accept Medicaid funding - JMG] whether or not the victim is a Medicaid recipient."

Thanks, AAG!  You can reach the Medicaid Fraud Unit (MFU) at 971-673-1971.


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Historian shows how our "textualist" Supreme Court happily throws the Constitutional text overboard to serve corporate "citizens" and steal the 7th Amendment Right to Jury Trial from real citizens

3/31/2014

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By Paul Bland:

http://publicjustice.net/blog/important-new-book-proves-federal-arbitration-act-badly-distorted-by-supreme-court
 
This post examines a recently published book by an extraordinary law professor, Imre Szalai, who has gone back through the papers of the three men who drafted and lobbied for and pushed the Federal Arbitration Act.  In painstaking historical detail, reviewing all sorts of primary materials, he establishes convincingly that the FAA was never intended to (a) apply to employment contracts at all; or (b) apply to take-it-or-leave-it contracts.  This book is an important development in the historical scholarship on the Act, and demonstrates conclusively that the FAA has been distorted and mis-shaped by the U.S. Supreme Court in recent decades.  The Act now covers millions of people and transactions that it was never intended to address.

The advocates of forced arbitration are literally on the wrong side of history – the Court’s decisions fly in the face of what the authors and supporters of this statute had intended.
 
Paul Bland
Senior Attorney, Public Justice
Of Counsel, Chavez & Gertler
On Twitter @PblandBland



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A letter just sent to a caller worried about a looming foreclosure

3/14/2014

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        Maybe the only thing I can think of that's worse than losing a house to foreclosure is squandering a lot of money first on phony foreclosure rescue scams: the scams run by people who say that they can review your loan documents and find you all these reasons that you'll be able to poke holes in the lender's foreclosure case. If you think you got a different loan than you were promised, or that your loan was not the same on paper as it was represented to you, or the lender did something shady at closing, consult an attorney. But first, please, remember, the HUD-Approved Housing Counselors are FREE. And there is no magic sauce that anyone else has that is better than what the HUD-approved counselors can offer you as far as finding resources to help you with the more usual problem, which is too much debt for the money at hand. So if someone approaches you and offers you "help" on your crushing debt or foreclosure issue, don't give them any money, and if they give you suggestions or ideas, run them past the HUD-approved folks to see what they think before you try any of them.

      I just got a call from an Oregonian who has owned a home in a lovely part of Oregon for over 40 years, but the third refinance, from 2008, has turned out very badly for this person; monthly income under $600, monthly mortgage $1300. The only thing that could make this difficult situation worse, in my opinion, is wasting the few remaining dollars at hand on phony foreclosure rescue schemes (which also wastes the energy that should be used in preparing a transition to a more affordable situation, if the money needed to maintain the present home is not assured).  Thus, the letter below.


         Thanks for your call to discuss the problems you are having maintaining payments on your refinanced home. I’m very sorry to hear of your situation, and I certainly wish I had a good suggestion for you; however, you told me that you had already exhausted assistance from the hardest hit funds and that your monthly income is far less than the monthly payment on your loan.

         I want to warn you again about people who prey on those facing foreclosure problems; they offer lurid tales of fighting off banks, but these success stories are always impossible to actually verify. Frankly, except for HUD-approved housing counselors (whom you have worked with at NEDCO in Springfield), my opinion is that people who offer to solve your debt/foreclosure problems in a way that doesn’t involve catching up the payments are shady or worse. So tread carefully, and know that, at the end of the day, if there was a way for ordinary people to keep houses for long without paying the mortgage notes, banks would have their minions in Salem and Washington DC fix that at warp speed. So if someone asks you for money to show you the inside secrets that are supposedly going to help you keep your house without making all the payments, I would call the Oregon Attorney General’s Consumer Protection hotline at 877-877-9392 (especially if they have taken money from you).

         In the meantime, this confirms that you called to consult with me but that you did not hire me, that we have not met, and that I am not your attorney and did not give you any legal advice. If you feel I can be of service to you in the future, I would be pleased to help you after discussing an engagement agreement at that time.

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If you lose your income or are having problems paying your mortgage!

2/28/2014

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People having trouble paying their mortgage or who maybe need to get mortgage loan modifications should see a HUD- certified housing counselor first! 

While these folks are not lawyers, helping people hang onto their homes if they can is their job, so they are familiar with the programs for loan modification and their requirements. 

And, because they are government-funded, they do not charge clients for their services.  Click here to find one near where you live:
http://www.cbs.state.or.us/dfcs/ml/foreclosure/counselors.html. 


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A sad comment on the foreclosure "settlement" with the big banksters

2/28/2014

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A consumer-rights leader and expert sends the following comment:


From http://ctblueblog.com/

Pam Martens covers all things Wall Street, and if you want to stay in a permanent state of despair about the country generally, and economic fairness specifically, you should read it religiously. She has been covering the Senate hearings on the foreclosure “settlement” and you won’t believe this:

http://is.gd/ilvmwP

Not to put too fine a point on it, it appears that the banks engineered a deal where they get to decide who they scammed, and then they get to call one dollar 500 dollars. (I wonder if I can repay my own mortgage using that kind of accounting?) For that matter, if they can find a million dollar mortgage out there they can convert a dollar into a thousand dollars. Plus, and why is this no surprise, they can get this rosy outcome by comforting the most comfortable among those they scammed (or decide that they scammed, and they are incentivized to decide they scammed the rich) while ignoring the most strained. What a great country.
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Don't let Dropbox delete your 7th Amendment right to a jury of your peers!

2/21/2014

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If you want to avoid having your 7th Amendment rights taken away by a corporation,
you’ll want to opt-out of Dropbox’s attempt to unilaterally impose arbitration on you:

The link is here - all you need to enter is your name by March 20:
https://www.dropbox.com/arbitration_optout
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Great Editorial on Arbitration

1/22/2014

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Tremendous editorial by the SF Chronicle. 

A real breath of fresh air and truthtelling about the chains that pre-dispute arbitration clauses create.  Funny, businesses love to spin about how great arbitration is, but they don't want you to be able to choose or decline it.

What is it that they know that makes them think that, if you have a choice, you won't choose arbitration?

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Before you buy a car, download this app (Android or iPhone)

11/17/2013

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The National Association of Consumer Advocates (NACA) offers consumers a great free tool to download and review before shopping for a motor vehicle.  You can access the app on your desktop or laptop by going to www.USLemonLawLawyers.com.  Or take it with you to the dealer's by downloading it from the Apple App Store or the Google Play Store (Android).

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One reason why the poor always pay more -- early-cancel penalties

9/19/2013

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Oregonian opinion columnist Elizabeth Hovde wrote an execrable column the other day that proposed cutting food stamps for the "not so needy" -- you know, the folks with smartphones and on foodstamps.

Hovde's column shows that if she ever had any understanding of just how damn expensive it is to be poor in America, her perch of privilege has long since helped her forget that crucial fact.  So I wrote a letter to the editor in response, which they ran today (below).


If you have no idea what I mean when I say it's really costly to be poor in America, click the image over there, which is to a great book, Shortchanged: Life and Debt in the Fringe Economy, which every politician in America should have to read and pass a test on before being allowed to legislate. 

Letter: Cellphones don't always signal prosperity

So commentary columnist Elizabeth Hovde thinks that we should stop giving food stamps to the not so needy, whom we can all recognize because they have both cellphones and SNAP cards ("Stop feeding the not so needy," Sept. 8)? Whenever the well-off write about how the not-really-needy folks are sponging off public benefits for their lavish cellphone-using lifestyle, I know that these writers have never been in the death grip of a boa constrictor service contract.


Boa constrictor contracts work like this: The company advertises a great monthly rate that you can easily afford when things are going OK for you financially. That's the rate that is splashed all over the flyers and posters and TV and radio ads. That rate is just sucker bait.

Then something happens: You're laid off, your hours cut or your partner's are, you come down with a bad case of the doctor copays or car repairs, your bus system quits running on weekends. It doesn't matter why you can no longer afford the service that you could once handle. Because no matter why, you are going to be told that you can only cancel or switch to a cheaper plan by paying several hundred dollars first. And if you just cancel the traditional way, by not paying, you are going to find yourself hounded by collection agencies for the monthly charges, plus the penalties, and then sued for them, plus court costs and attorney fees, and you'll have your wages garnished and your credit ruined. All because you couldn't afford to pay a penalty to stop a service contract you could no longer handle.

We need to do two things: Force companies to fully disclose how much their service contracts really cost, and let struggling folks cancel without getting hammered with penalties.

On the first, our motto should be "Service Contracts Oughta Reveal Everything," which spells SCORE.

SCORE would mean that anything that comes with an early-cancel penalty -- cellphone, Internet, satellite TV, gym membership, alarm system -- the company would have to tell you, in big bold type, at signup time, the true total of all the payments you must make to get past any penalties. That's first.

Second, we should require that contracts with early-cancel penalties must have waivers so that any customer on public benefits (such as SNAP, Medicaid, public housing) can cancel a contracted service without penalty.

Until we do a much better job of making sure that everyone knows what they're getting into with service contracts (with SCORE disclosures) and until we prevent early-cancel penalties from putting the squeeze on the poor, I suggest that Hovde just be thankful for the privilege that allows her to casually equate having a cellphone with being "not so needy." I see plenty of consumers who are being squeezed to death by contracts that they would love to escape, if it didn't cost more to cancel the contracts than to keep paying.

JOHN GEAR  

Gear is a Salem attorney.
Another Oregon attorney writes:

Nice letter.

Apparently, Ms. Hovde must not realize that the people who qualify for food assistance generally have the least expensive and crappiest version of everything that she and her family rely on for their daily life, like:


* generic unhealthy processed food;
* clothing from thrift stores or Wal-Mart;
* cars with duct tape—if at all;
* unattractive and often unsafe housing;
* cheap and sometimes dangerous toys with little educational value for their children;
* less responsive medical care;
* less responsive public safety providers;
* crappier schools;
* crappier neighborhood infrastructure;
* three-year-old game systems because it’s cheaper to entertain three kids with a game system then taking them to the moves once a month; etc.
 
She also apparently doesn’t understand life changes.  I often see my clients qualifying for food assistance post-divorce when they already have nice cars (with zero value), good clothes (that won’t be replaced), smart phones on a family plan (that now isn’t being paid by the ex), three children and a spouse who is reluctant to provide adequate support.

I also bet Ms. Hovde has never seen the 10 page application for state assistance asking for the income information for everyone in the applicant’s household, and asking for the value of the persons vehicle, and other worldly possessions….


I’ve seen some real cases of benefits fraud in my work—eg. a trust-funder collecting TANF, OHP, SNAP who then faked earning $15K per year to claim an Earned Income Credit on his federal returns— so I know they exist, but anything that makes it harder for poor people to get help is a really bad idea.

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Start Now for 2014:  Stop exempting insurance companies from Oregon's unfair trade practices act!  Bring insurance under the UTPA (the same law that applies to every other business in Oregon).

6/28/2013

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   Alas, the power of concentrated wealth and smooth lobbyists in tassel-toed loafers defeated the people of Oregon yet again:  the insurance industry cowed and bought enough legislators to preserve its one-of-a-kind exemption from basic fairness. 

    As the law stands today, and for at least another session, for insurance companies, unfair and deceptive practices pay, and pay well indeed.  The Legislature folded yet again. 
     But, sooner or later, we can win, and make the insurance industry follow the same rules as everyone else, because there is no good reason to exempt one of the most powerful and profitable industries from basic consumer protection laws.  As Oregonians learn every day, the "good hands" folks and the "good neighbors" and the cute little lizards all have a way of turning into the toxic creeps once you are actually injured or damaged and they face the prospect of actually parting with some of the billions in premium dollars they love to collect.  We didn't get it done in 2013; that ought to just make us even more determined to get it done in 2014.

Call or write your legislators now, as this session is ending.  Tell them that you want the first bill introduced and passed next year to be a bill ending the special exemption from the UTPA for the insurance industry.

======== 
Here's a bit about the bill that would have gotten it done in 2013:

If there's one thing that every Oregonian can agree on, it's that there should be no one above the law. 

But, unique to Oregon, we have a whole industry that has a special privilege given to no one else: Complete exemption from the rules against unlawful and deceptive trade practices. 

And this isn't some little tiny industry that no one ever has to deal with.  This is the biggest gorilla there is in Oregon, the behemoth that makes the big banks look like little corner grocery stores:  the insurance industry.

This is the industry that supported laws making their products mandatory, and while they were at it, they bought themselves a sweet deal decades ago:  Complete and total exemption from the consumer protection laws.

It's long past time that we brought them back into the fold and make them answerable to their customers for their abuses.  Please, call, write, and email (all three if you can) to your senator and representative and tell Salem to End Special Privileges for Insurance Companies by passing HB 3160. 
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Financial self-defense for real people:  Excellent series of video explanations, delivered in a cool Irish accent. 

6/18/2013

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Top 10 Tips to Avoid Being Ripped Off -- from Oregon DOJ

5/20/2013

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consumer_protection_brochure.pdf
File Size: 85 kb
File Type: pdf
Download File

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Contact your State Rep. and Senator: Say YES to HB 3160!

5/7/2013

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The download to the right explains why it's so important that we all act now to tell Salem to

STOP LETTING INSURANCE COMPANIES ABUSE OREGONIANS, END THEIR SPECIAL PRIVILEGES WITH HB 3160

hb_3160_fact_sheet.pdf
File Size: 136 kb
File Type: pdf
Download File

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Welcome, "The Desk" readers

3/29/2013

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I was impressed by Ms. Gunderson's wish to help her readers and explain things to them correctly -- a difficult task when writing about the law in the few words allowed in a column.  I wrote her a note thanking her for mentioning me, and added two suggestions:  One, we didn't discuss the small claims court limit, so I didn't know she had found something with the old, lower limit of $7,500.  The current limit for small claims court is $10,000.  Second, I wish I had thought of NACA.net when we spoke and she asked me how consumers could find an attorney to help with a defective product or service.  NACA -- National Association of Consumer Advocates -- attorneys are likely to be much more experienced in handling consumer problems, and NACA attorneys (like me) are all committed on the consumer side of things:  to join NACA, you have to agree that you won't represent any business against a consumer.

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Wise words

3/29/2013

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"Never forget, the law is never settled until it is settled right, it is never right until it is just, and it is never just until it serves society to the fullest."
                                                                                                                                    -- Trial lawyer Harry Philo.
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Recognizing Elderscams:  The Tip-off Starts with the Envelopes

3/21/2013

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Note the attempts to make it seem to come from a government source
The folks who prey on the elderly -- the Elderscammers -- never tire of trying to make their scam letters appear to come from an official source (anything that will get you to open them).  When you get mail in an envelope that looks like this, your best bet is probably to recycle it immediately without even opening it.

If you are really torqued about their deceptive technique and want to make it a bit more expensive for them, here's one thing you can do:  Open the envelope, but only so that you can find out if there is a postage-prepaid "Business Reply Envelope" inside (there often are).  If there is a BRE, take a dark marker and write "STOP SENDING ME JUNK" on the reply card, and draw a big X over the part where they want you to give them all your personal information.  Then stuff everything they sent you into the BRE, seal it, and drop it in the mail.  This has proven remarkably effective at getting them to stop sending me any such junk.  Sadly, all my elderly neighbors and friends keep me well supplied in examples of this kind of scam.  (This one was another come-on for funeral expenses insurance, the biggest ripoff this side of waterline insurance plans.)

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Powerful and entertaining -- modern mind-reading secrets revealed!

2/25/2013

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Funeral Expenses Insurance -- almost as big a ripoff as house waterline insurance

2/18/2013

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Should have a Skull-and-Crossbones watermark
Mixed in with the many honest businesses, I'm sad to say that there are a TON of ethically challenged businesses out there too.  They especially prey on elders, offering them outrageously overpriced goods and services, using all the time-tested tricks of the trade, trying to make it look like they are doing you a favor, and that you might have to "qualify" to do business with them -- when the only qualification is excessive trust in strangers by you, and a willingness to give out private information to total strangers.  These people will use any information they can get to take advantage of you (and they will sell and trade that information to similarly exploitation-minded outfits -- along with the key fact, that you were so foolish as to respond to their mailing).

There's a good saying that "Good deals don't call you on the telephone" and the same goes in spades for junk mail like this.  Honest businesses don't try to make money off you by selling you wildly overpriced insurance.  I wish there was a way to require outfits like this to put a skull-and-crossbones watermark on every page of every letter they send out, because then you'd have a chance of realizing what pirates they are.

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Best. Advice. Ever.:  Don't take the car home 'til the deal is done.  Done done.

2/8/2013

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Don't get yo-yo'd.

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Don't Reverse Any Mortgages Until You Read This Free Guide Front-to-Back

1/25/2013

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(hat tip to "The Housekeeping Report")

NCOA Issues Updated Guide for Seniors Considering a Reverse Mortgage


     The National Council on Aging (NCOA) today issued the 2013 version of Use Your Home to Stay at Home™, the official reverse mortgage consumer booklet approved by the U.S. Department of Housing & Urban Development (HUD). The guide is designed to help seniors understand the pros and cons of a reverse mortgage. Reverse mortgages allow homeowners who are 62 or older to convert home equity into cash while remaining in the home.

     Amy Ford, director of NCOA’s Reverse Mortgage Counseling Services Network, called the guide “an older homeowner’s best resource when it comes to examining whether a reverse mortgage is right for them.”

A free copy of the guide is available (download the pdf by clicking here).

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John Gear Law Office LLC and Salem Consumer Law.  John Gear Law Office is in Suite 208B of the Security Building in downtown Salem at 161 High St. SE. That is right across High Street from the Elsinore Theater, a half-block south of Marion County Courthouse.

John Gear is only licensed to practice law in Oregon. This site may be considered advertising under Oregon State Bar rules. There is no legal advice on this site so do not take anything you read here as advice for your particular problem or situation. And I do not represent you and I am not your attorney unless you have hired me with a representation agreement. While I do want you to consider me when you seek an attorney, you should not hire any attorney based on brochures, websites, advertising, or other promotional materials.  All original content on this site is Copyright John Gear, 2010-2025.

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